Return & Refund Policy
Your satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
Returns
Returns are accepted within 7–14 days of delivery. Items must be unused, unworn, and in original packaging, including tags and protective cases. Proof of purchase is required.
Non Returnable Items
- Clearance or sale items
- Items damaged due to misuse or wear
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges
Exchanges are allowed for defective or incorrect items, subject to stock availability.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Order Cancellations
We reserve the right to cancel or refuse any order at our sole discretion, including but not limited to situations involving:
- Suspected fraud or unauthorised transactions.
- Product availability issues.
- Errors in pricing or product information
- Behaviour or communication from the customer that is abusive, inappropriate, threatening, or creates an unsafe or disrespectful environment for our team.
If an order is cancelled under this policy, customers will be notified and provided with a full refund where payment has already been taken.
